RisingSun

In what can well be termed a backlash against complexity, a majority of users surveyed across Indian enterprises have said that management complexities such as multiple security vendors and multiple passwords are the top pain points for them. In a survey of 1213 users across India, as many as 58% of users have identified managing solutions with multiple security vendors as a pain area for them. An almost equal number of users-56% to be accurate-see multiple passwords for authentication, as a pain point. Complexity in managing security issues, complex security environment leading to loss of productivity, and restrictive desktop procedures have emerged as the other top-of-mind issues for IT users, in a survey conducted by Microsoft and Cross Tab. The results have been shared exclusively with Dataquest. Here are some more findings from the survey called Check Noise, Make Noise Most users identified with the problem of multiple security vendors as having solutions from multiple vendors mea...

The much awaited US Healthcare Reform Bill was passed under the leadership of President Barack Obama on March 23, 2010 when the Patient Protection and Affordable Care Act was signed into law. Accordingly the Health Care and Education Reconciliation Act of 2010 was passed by the Senate on March 25 by a vote of 56-43, and was signed into law on March 30, leading to several opportunities for the BPO and IT outsourcers. Says Partha Sarkar, CEO of Hinduja Global Solutions, "This act brings 35 million more Americans under insurance cover. To begin with, it would mean millions of more enrollments and transactions. It would extend the scope for customer support, especially in the first few years when the customers would need clarity on the changed regulations. Says Amit Kothiyal , Head, emerging markets, Infosys BPO, BPOs can play a significant role in helping both payors and providers align their strategies with the enacted Healthcare Reform. The Reform has also made it mandatory for a ...